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FAQ

Welcome to our FAQ section.

Here you'll find answers to the most common questions our customers often have. If you can't find the answer you're looking for, don't hesitate to contact us for more information.

How long does it take for my order to be processed?

Order processing times may vary depending on the product type and current demand. Orders are generally processed within 2 to 5 business days.
Once your order has shipped, you will receive a confirmation email with tracking details. We appreciate your patience and understanding.

How long does it take for my order to arrive?

Shipping time may vary depending on location and delivery method selected.
Be sure to check the shipping estimate at the time of purchase for more accurate information.

Do you ship internationally?

Yes! We offer shipping options to various international destinations with varying delivery times.

Will I have to pay
Import Fees?


All international customers are required to pay any charges, duties, or VAT incurred by their customs. We are able to offer more affordable international shipping because our carrier does not support DDP ( Delivered Duty Paid ). When you place an order as an international customer, you agree that is it your responsibility to pay these charges in order to receive your order.

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© 2021 Gen's Magic Shop.

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